FAQ

We have you covered with a list of answers to questions that people frequently ask about. If you cannot find what you're looking for, drop us a line via the Contact form.


STORE FAQ

  • Ordering
  • Delivery
  • Payment

Do I need to register and set up an account?


No, you don’t need to. You can still purchase our products without setting up an account. However, we encourage you to do so you can be updated on the latest promotions and new arrivals.

How do i check international shipping fee?


Select the product you wish to purchase and proceed to the checkout. On the checkout page, the shipping fee will be shown (on the right) after you have entered the shipping address.

How do I know that my order has been submitted successfully?


After placing an order, you will receive a confirmation email. Please note that this does not mean that the order has been accepted. Your order constitutes an offer to Coast Cycles to buy goods. All orders are subject to acceptance by us, and we will confirm such acceptance by sending you a separate email. The contract between you and Coast Cycles will be in effect only when we send you the dispatch confirmation.

How do I track my order?


An email will be sent to you with a tracking number. This will be done once your order has been displaced.

How do I know if a product is in stock


Products that are not in stock will be listed as “out of stocks”.

Can we come to the shop to collect our order?


Yes, you can. The days and times for collection are: Mondays to Fridays, between 9.00am and 6.00pm.
The address is: 54 Siglap Drive, Singapore 456176.

What if my purchase is damaged during delivery?


If you discover anything missing or damaged, you are to discontinue unpacking your goods and notify us by email to enquiries@coastcycles.com immediately, or at the latest within three days of delivery, failing which we shall not be liable for anything.

Can I return my purchase?


You are not to send your goods back to us unless you have received written instructions from us to do so. We shall not be liable for any costs incurred if you do not adhere to the aforementioned.

What is the warranty for the bicycles and components?


For the terms and conditions of the warranty, refer to this: https://coastcycles.com/warranty/

How can i cancel my order?


You may cancel your order for any or all goods at any time up to the expiration of twenty-four (24) hours from the time you placed your order (regardless of whether you have received a dispatch confirmation). You do not need to give us any reason for cancelling your order but there will be a 5% admin fees after the order is successfully placed.

To cancel your order, you must notify us in writing by e-mail to enquiries@coastcycles.com with the following details of your order: name, address, order number, date of order.Once we have sent you an email on the cancellation confirmation, the amount debited to Coast Cycles will be re-credited to your Paypal account as soon as possible or in any event, within thirty (30) days of the cancellation confirmation.

How can I request for a refund after my order is dispatch?


You can request for a refund for 50% of the purchase price excluding shipping if you wish to return your order after it is dispatched. Any costs incurred for the return shipping will be deducted from the refund amount. The refund will be issued to the original card/account, 10 working days after we have received the original item(s).

What shipping company do you use?


We ship all our international orders via DHL.

Which countries do you ship to?


All countries DHL is able to ship to. Please refer to this link to view the countries: Click here

How are our bicycles packed and shipped?


Our bicycles are packed in sealed cardboard bicycle boxes. The dimensions and weight vary according to the model of the bicycle.

How quickly will my order be dispatched?


Your order will be dispatched within 3 to 7 working days after we have received it.

How long does it take for my order to reach me?


This will depend on the items ordered and the location on where the goods will be shipped to and the customs clearance. The estimated time for complete bike orders is between 5 to 7 working days. The estimated time for a battery is between 15 to 21 working days.

What payment methods do we have?


For all international orders:
We accept PayPal and Stripe. For more details on PayPal, please refer to Paypal

For all Europe orders:
We accept Paypal and Stripe.

For all orders within Singapore:
We accept cash, PayPal, Stripe, PayNow and Bank Transfer.

Can i pay for the goods in instalments (hire-purchase)?


We do not offer any hire purchase services.

  • Ordering
  • Delivery
  • Payment

Do I need to register and set up an account?


No, you don’t need to. You can still purchase our products without setting up an account. However, we encourage you to do so you can be updated on the latest promotions and new arrivals.

How do i check international shipping fee?


Select the product you wish to purchase and proceed to the checkout. On the checkout page, the shipping fee will be shown (on the right) after you have entered the shipping address.

How do I know that my order has been submitted successfully?


After placing an order, you will receive a confirmation email. Please note that this does not mean that the order has been accepted. Your order constitutes an offer to Coast Cycles to buy goods. All orders are subject to acceptance by us, and we will confirm such acceptance by sending you a separate email. The contract between you and Coast Cycles will be in effect only when we send you the dispatch confirmation.

How do I track my order?


An email will be sent to you with a tracking number. This will be done once your order has been displaced.

How do I know if a product is in stock


Products that are not in stock will be listed as “out of stocks”.

Can we come to the shop to collect our order?


Yes, you can. The days and times for collection are: Mondays to Fridays, between 9.00am and 6.00pm.
The address is: 54 Siglap Drive, Singapore 456176.

What if my purchase is damaged during delivery?


If you discover anything missing or damaged, you are to discontinue unpacking your goods and notify us by email to enquiries@coastcycles.com immediately, or at the latest within three days of delivery, failing which we shall not be liable for anything.

Can I return my purchase?


You are not to send your goods back to us unless you have received written instructions from us to do so. We shall not be liable for any costs incurred if you do not adhere to the aforementioned.

What is the warranty for the bicycles and components?


For the terms and conditions of the warranty, refer to this: https://coastcycles.com/warranty/

How can i cancel my order?


You may cancel your order for any or all goods at any time up to the expiration of twenty-four (24) hours from the time you placed your order (regardless of whether you have received a dispatch confirmation). You do not need to give us any reason for cancelling your order but there will be a 5% admin fees after the order is successfully placed.

To cancel your order, you must notify us in writing by e-mail to enquiries@coastcycles.com with the following details of your order: name, address, order number, date of order.Once we have sent you an email on the cancellation confirmation, the amount debited to Coast Cycles will be re-credited to your Paypal account as soon as possible or in any event, within thirty (30) days of the cancellation confirmation.

How can I request for a refund after my order is dispatch?


You can request for a refund for 50% of the purchase price excluding shipping if you wish to return your order after it is dispatched. Any costs incurred for the return shipping will be deducted from the refund amount. The refund will be issued to the original card/account, 10 working days after we have received the original item(s).

What shipping company do you use?


We ship all our international orders via DHL.

Which countries do you ship to?


All countries DHL is able to ship to. Please refer to this link to view the countries: Click here

How are our bicycles packed and shipped?


Our bicycles are packed in sealed cardboard bicycle boxes. The dimensions and weight vary according to the model of the bicycle.

How quickly will my order be dispatched?


Your order will be dispatched within 3 to 7 working days after we have received it.

How long does it take for my order to reach me?


This will depend on the items ordered and the location on where the goods will be shipped to and the customs clearance. The estimated time for complete bike orders is between 5 to 7 working days. The estimated time for a battery is between 15 to 21 working days.

What payment methods do we have?


For all international orders:
We accept PayPal and Stripe. For more details on PayPal, please refer to Paypal

For all Europe orders:
We accept Paypal and Stripe.

For all orders within Singapore:
We accept cash, PayPal, Stripe, PayNow and Bank Transfer.

Can i pay for the goods in instalments (hire-purchase)?


We do not offer any hire purchase services.


PRODUCT FAQ

  • Buzzraw X
  • Buzzraw Pro
  • Buzzraw Classic

What is the top speed of the Buzzraw X750/X250


The X750 provides assistance up to 35km/h, while the X250 will assist up to 25km/h.

What is the range of the Buzzraw X750/X250


It will do 50km on a single charge.

What is the battery capacity?


This is a 48V lithium-ion battery with 16Ah using LG cells.

How long does it take to charge the battery?


It takes over 4 hours to charge up the battery from flat.

What is the weight of the Buzzraw X750/X250/Pedal


X750 - 28.5kg including the battery.
X250 - 28.0kg including the battery.
Pedal - 21.4kg

Can the battery be removed from the bike?


Yes, it can be removed from the bike, but the battery should be locked when in use with the key provided.

Maximum carry weight


120kg fully laden.

Which size is right for me?


With the lounge seat, the Buzzraw X is “one size fits all”. It’s able to accommodate riders from 1.50m to 1.85m tall.

What if my purchase is damaged during delivery?


If you discover anything missing or damaged (!), stop unpacking your goods and start taking photos (even videos). Notify us by email to enquiries@coastcycles.com immediately or at the latest within three days of delivery.

How are our bicycles packed and shipped?


Our bicycles are packed in sealed cardboard bicycle boxes. The Buzzraw X will be shipped in 3 separate boxes. Box 1 will be the frame kit; Box 2 will be the wheels with motor and lastly box 3 the battery kit.

How do i assemble the Buzzraw X?


For assembly instructions, refer to the Assembly Video.
The Buzzraw X arrives at your doorstep 50% assembled. If you don't have much experience with bikes, we strongly recommend that you visit your local bike shop to get all parts tightened and thoroughly checked for the best experience.

Who is responsible for any additional taxes, duties or VAT/GST?


The customer is responsible for these costs. Please check your country's import duties/VAT/GST before purchasing.

Who can order the Buzzraw X?


We deliver anywhere in the world as long as local laws permit us to import. Kindly also take note that you are responsible for determining whether its legal to import, deliver, and operate the Buzzraw X in your own country.

Can the accessories be bought separately?


Yes. The full range of accessories can be viewed here: Coast Component

What is the top speed of the Buzzraw Pro E750/E250


The Pro E750 provides assistance up to 35km/h, while the Pro E250 will assist up to 25km/h.

What is the range of the Buzzraw Pro E750/E250


It will do 50km on a single charge.

What is the battery capacity?


This is a 48V lithium-ion battery with 16Ah using LG cells.

How long does it take to charge the battery?


It takes over 4 hours to charge up the battery from flat.

What is the weight of the Buzzraw Pro E750/E250


Pro E750 - 32.7kg including the battery.
Pro E250 - 32.7kg including the battery.

Can the battery be removed from the bike?


Yes, it can be removed from the bike, but the battery should be locked when in use with the key provided.

Maximum carry weight


160kg fully laden.

Which size is right for me?


With the lounge seat, the Buzzraw Pro is “one size fits all”. It’s able to accommodate riders from 1.70m to 1.90m tall.

What if my purchase is damaged during delivery?


If you discover anything missing or damaged (!), stop unpacking your goods and start taking photos (even videos). Notify us by email to enquiries@coastcycles.com immediately or at the latest within three days of delivery.

How are our bicycles packed and shipped?


Our bicycles are packed in sealed cardboard bicycle boxes. Battery Kit will be shipped seperately

How do i assemble the Buzzraw Pro?


The Buzzraw Pro will be 90% assembled in the box, for aseembly instructions, refer to the "Assembly Document"

If you don't have much experience with bikes, we strongly recommend that you visit your local bike shop to get all parts tightened and thoroughly checked for the best experience.

Who is responsible for any additional taxes, duties or VAT/GST?


The customer is responsible for these costs. Please check your country's import duties/VAT/GST before purchasing.

Who can order the Buzzraw Pro?


We deliver anywhere in the world as long as local laws permit us to import. Kindly also take note that you are responsible for determining whether its legal to import, deliver, and operate the Buzzraw Pro in your own country.

Can the accessories be bought separately?


Yes. The full range of accessories can be viewed here: Coast Component

What is the top speed of the Buzzraw Classic E750/E250


The E750 provides assistance up to 35km/h, while the E250 will assist up to 25km/h.

What is the range of the Buzzraw Classic E750/E250


It will do 50km on a single charge.

What is the battery capacity?


This is a 48V lithium-ion battery with 16Ah using LG cells.

How long does it take to charge the battery?


It takes over 4 hours to charge up the battery from flat.

What is the weight of the Buzzraw Classic E750/E250/Pedal


E750 - 26.5kg including the battery.
E250 - 26.0kg including the battery.
Pedal - 19.4kg

Can the battery be removed from the bike?


Yes, it can be removed from the bike, but the battery should be locked when in use with the key provided.

Maximum carry weight


120kg fully laden.

Which size is right for me?


With the lounge seat, the Buzzraw Classic is “one size fits all”. It’s able to accommodate riders from 1.50m to 1.85m tall.

What if my purchase is damaged during delivery?


If you discover anything missing or damaged (!), stop unpacking your goods and start taking photos (even videos). Notify us by email to enquiries@coastcycles.com immediately or at the latest within three days of delivery.

How are our bicycles packed and shipped?


Our bicycles are packed in sealed cardboard bicycle boxes. Battery Kit will be shipped seperately

How do i assemble the Buzzraw Classic?


For assembly instructions, refer to the Assembly Video.
If you don't have much experience with bikes, we strongly recommend that you visit your local bike shop to get all parts tightened and thoroughly checked for the best experience.

Who is responsible for any additional taxes, duties or VAT/GST?


The customer is responsible for these costs. Please check your country's import duties/VAT/GST before purchasing.

Who can order the Buzzraw Classic?


We deliver anywhere in the world as long as local laws permit us to import. Kindly also take note that you are responsible for determining whether its legal to import, deliver, and operate the Buzzraw Classic in your own country.

Can the accessories be bought separately?


Yes. The full range of accessories can be viewed here: Coast Component

  • Buzzraw X
  • Buzzraw Pro
  • Buzzraw Classic

What is the top speed of the Buzzraw X750/X250


The X750 provides assistance up to 35km/h, while the X250 will assist up to 25km/h.

What is the range of the Buzzraw X750/X250


It will do 50km on a single charge.

What is the battery capacity?


This is a 48V lithium-ion battery with 16Ah using LG cells.

How long does it take to charge the battery?


It takes over 4 hours to charge up the battery from flat.

What is the weight of the Buzzraw X750/X250/Pedal


X750 - 28.5kg including the battery.
X250 - 28.0kg including the battery.
Pedal - 21.4kg

Can the battery be removed from the bike?


Yes, it can be removed from the bike, but the battery should be locked when in use with the key provided.

Maximum carry weight


120kg fully laden.

Which size is right for me?


With the lounge seat, the Buzzraw X is “one size fits all”. It’s able to accommodate riders from 1.50m to 1.85m tall.

What if my purchase is damaged during delivery?


If you discover anything missing or damaged (!), stop unpacking your goods and start taking photos (even videos). Notify us by email to enquiries@coastcycles.com immediately or at the latest within three days of delivery.

How are our bicycles packed and shipped?


Our bicycles are packed in sealed cardboard bicycle boxes. The Buzzraw X will be shipped in 3 separate boxes. Box 1 will be the frame kit; Box 2 will be the wheels with motor and lastly box 3 the battery kit.

How do i assemble the Buzzraw X?


For assembly instructions, refer to the Assembly Video.
The Buzzraw X arrives at your doorstep 50% assembled. If you don't have much experience with bikes, we strongly recommend that you visit your local bike shop to get all parts tightened and thoroughly checked for the best experience.

Who is responsible for any additional taxes, duties or VAT/GST?


The customer is responsible for these costs. Please check your country's import duties/VAT/GST before purchasing.

Who can order the Buzzraw X?


We deliver anywhere in the world as long as local laws permit us to import. Kindly also take note that you are responsible for determining whether its legal to import, deliver, and operate the Buzzraw X in your own country.

Can the accessories be bought separately?


Yes. The full range of accessories can be viewed here: Coast Component

What is the top speed of the Buzzraw Pro E750/E250


The Pro E750 provides assistance up to 35km/h, while the Pro E250 will assist up to 25km/h.

What is the range of the Buzzraw Pro E750/E250


It will do 50km on a single charge.

What is the battery capacity?


This is a 48V lithium-ion battery with 16Ah using LG cells.

How long does it take to charge the battery?


It takes over 4 hours to charge up the battery from flat.

What is the weight of the Buzzraw Pro E750/E250


Pro E750 - 32.7kg including the battery.
Pro E250 - 32.7kg including the battery.

Can the battery be removed from the bike?


Yes, it can be removed from the bike, but the battery should be locked when in use with the key provided.

Maximum carry weight


160kg fully laden.

Which size is right for me?


With the lounge seat, the Buzzraw Pro is “one size fits all”. It’s able to accommodate riders from 1.70m to 1.90m tall.

What if my purchase is damaged during delivery?


If you discover anything missing or damaged (!), stop unpacking your goods and start taking photos (even videos). Notify us by email to enquiries@coastcycles.com immediately or at the latest within three days of delivery.

How are our bicycles packed and shipped?


Our bicycles are packed in sealed cardboard bicycle boxes. Battery Kit will be shipped seperately

How do i assemble the Buzzraw Pro?


f you don't have much experience with bikes, we strongly recommend that you visit your local bike shop to get all parts tightened and thoroughly checked for the best experience.

Who is responsible for any additional taxes, duties or VAT/GST?


The customer is responsible for these costs. Please check your country's import duties/VAT/GST before purchasing.

Who can order the Buzzraw Pro?


We deliver anywhere in the world as long as local laws permit us to import. Kindly also take note that you are responsible for determining whether its legal to import, deliver, and operate the Buzzraw Pro in your own country.

Can the accessories be bought separately?


Yes. The full range of accessories can be viewed here: Coast Component

What is the top speed of the Buzzraw Classic E750/E250


The E750 provides assistance up to 35km/h, while the E250 will assist up to 25km/h.

What is the range of the Buzzraw Classic E750/E250


It will do 50km on a single charge.

What is the battery capacity?


This is a 48V lithium-ion battery with 16Ah using LG cells.

How long does it take to charge the battery?


It takes over 4 hours to charge up the battery from flat.

What is the weight of the Buzzraw Classic E750/E250/Pedal


E750 - 26.5kg including the battery.
E250 - 26.0kg including the battery.
Pedal - 19.4kg

Can the battery be removed from the bike?


Yes, it can be removed from the bike, but the battery should be locked when in use with the key provided.

Maximum carry weight


120kg fully laden.

Which size is right for me?


With the lounge seat, the Buzzraw Classic is “one size fits all”. It’s able to accommodate riders from 1.50m to 1.85m tall.

What if my purchase is damaged during delivery?


If you discover anything missing or damaged (!), stop unpacking your goods and start taking photos (even videos). Notify us by email to enquiries@coastcycles.com immediately or at the latest within three days of delivery.

How are our bicycles packed and shipped?


Our bicycles are packed in sealed cardboard bicycle boxes. Battery Kit will be shipped seperately

How do i assemble the Buzzraw Classic?


For assembly instructions, refer to the Assembly Video.
If you don't have much experience with bikes, we strongly recommend that you visit your local bike shop to get all parts tightened and thoroughly checked for the best experience.

Who is responsible for any additional taxes, duties or VAT/GST?


The customer is responsible for these costs. Please check your country's import duties/VAT/GST before purchasing.

Who can order the Buzzraw Classic?


We deliver anywhere in the world as long as local laws permit us to import. Kindly also take note that you are responsible for determining whether its legal to import, deliver, and operate the Buzzraw Classic in your own country.

Can the accessories be bought separately?


Yes. The full range of accessories can be viewed here: Coast Component