FAQ

Quick answers to our most frequently received questions.
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STORE FAQ

  • Ordering
  • Delivery
  • Payment

Do I need to register and set up an account to place an order?


No, you don’t need to. You can still purchase our products without setting up an account. However, we encourage you to do so you can be updated on the latest news and promotions.

How do I check international shipping fees?


Select the product you wish to purchase and proceed to the checkout. On the checkout page, the shipping fee will be shown (on the right) after you have entered the shipping address.

How do I know that my order has been placed successfully?


After placing your order, you will receive a confirmation email. Please note that this does not mean that the order has been accepted. Your order constitutes an offer to Coast Cycles to buy goods. All orders are subject to acceptance by us, and we will confirm such acceptance by sending you a separate email. The contract between you and Coast Cycles will be in effect only when we send you the dispatch confirmation.

How do I track my order?


An email will be sent to you with a tracking number. This will be done once your order has been dispatched.

How do I know if a product is in stock?


Products that are not in stock will be listed as “out of stock”.

Can I come to the shop to collect my order?


Yes, you can. Collection times are: Mondays to Fridays, between 9.00am and 6.00pm.
The address is: 54 Siglap Drive, Singapore 456176.

What if my purchase is damaged during transit?


If you discover anything missing or damaged, please discontinue unpacking your goods and notify us by e-mail, with photographic or video evidence to: enquiries@coastcycles.com immediately, or at the latest, within three days of delivery; failing which Coast Cycles shall not be held liable on this issue.

Can I return my purchase?


You are not to send your goods back to us unless you have received written instructions from us to do so. Coast Cycles shall not be liable for any costs incurred if you do not adhere to the aforementioned.

How can I request for a refund after my order has been dispatched?


For complete bike purchases, Refund 50% of the purchase price excluding shipping and VAT and duties.

For the rest of the items, Refund 85% of the purchase price excluding shipping and VAT and duties.

Any costs incurred for the return shipping will be deducted from the refund amount.
To return your purchase, you must notify us in writing by e-mail to enquiries@coastcycles.com within 14 days from the received date. You are not to send your goods back to us unless you have received written instructions from us to do so.

We shall not be liable for any costs incurred if you do not adhere to the aforementioned.

Products will need to be unopened in their original packaging.

What is the warranty coverage for your bicycles and components?


For the terms and conditions of our warranty, refer to: https://coastcycles.com/warranty/

What shipping company do you use?


We ship all our international orders via DHL.

Which countries do you ship to?


All countries DHL is able to ship to. Please refer to this link to view the countries: Click here

How are our bicycles packed and shipped?


Our bicycles are packed in sealed cardboard bicycle boxes. The dimensions and weight vary according to the model of the bicycle.

How quickly will my order be dispatched?


Your order will be dispatched within 3 to 7 working days after we have received it.

How long does it take for my order to reach me?


This will depend on the items ordered and the location on where the goods will be shipped to and the customs clearance. The estimated time for complete bike orders is between 5 to 7 working days. The estimated time for a battery is between 15 to 21 working days.

What payment methods do we have?


For all international orders:
We accept PayPal, Stripe and Apple Pay. For more details on PayPal, please refer to Paypal

For all Europe orders:
We accept Paypal, Stripe and Apple Pay.

For all orders within Singapore:
We accept cash, PayPal, Stripe, Apple Pay, PayNow, Bank Transfer and Nets.

Can i pay for the goods in instalments (hire-purchase)?


We do not offer any hire purchase services.

  • Ordering
  • Delivery
  • Payment

Do I need to register and set up an account to place an order?


No, you don’t need to. You can still purchase our products without setting up an account. However, we encourage you to do so you can be updated on the latest news and promotions.

How do I check international shipping fees?


Select the product you wish to purchase and proceed to the checkout. On the checkout page, the shipping fee will be shown (on the right) after you have entered the shipping address.

How do I know that my order has been placed successfully?


After placing your order, you will receive a confirmation email. Please note that this does not mean that the order has been accepted. Your order constitutes an offer to Coast Cycles to buy goods. All orders are subject to acceptance by us, and we will confirm such acceptance by sending you a separate email. The contract between you and Coast Cycles will be in effect only when we send you the dispatch confirmation.

How do I track my order?


An email will be sent to you with a tracking number. This will be done once your order has been dispatched.

How do I know if a product is in stock?


Products that are not in stock will be listed as “out of stock”.

Can I come to the shop to collect my order?


Yes, you can. Collection times are: Mondays to Fridays, between 9.00am and 6.00pm.
The address is: 54 Siglap Drive, Singapore 456176.

What if my purchase is damaged during transit?


If you discover anything missing or damaged, please discontinue unpacking your goods and notify us by e-mail, with photographic or video evidence to: enquiries@coastcycles.com immediately, or at the latest, within three days of delivery; failing which Coast Cycles shall not be held liable on this issue.

Can I return my purchase?


You are not to send your goods back to us unless you have received written instructions from us to do so. Coast Cycles shall not be liable for any costs incurred if you do not adhere to the aforementioned.

Can I cancel my order?


You may cancel your order for any or all goods at any time within twenty-four (24) hours from the time that you have placed your order (regardless of whether you have received a dispatch confirmation). You do not need to give us any reason for cancellation your order but there will be a 5% admin charge for all successfully placed orders.

To cancel your order, you must notify us in writing by e-mail to enquiries@coastcycles.com with the following details of your order: Name, Address, Order number and Date of order. Once we have sent you a cancellation confirmation via e-mail, the amount debited to Coast Cycles will be re-credited via your original method of payment, within thirty (30) days of the cancellation confirmation.

How can I request for a refund after my order is dispatch?


For complete bike purchases, Refund 50% of the purchase price excluding shipping and VAT and duties.

For the rest of the items, Refund 85% of the purchase price excluding shipping and VAT and duties.

Any costs incurred for the return shipping will be deducted from the refund amount.
To return your purchase, you must notify us in writing by e-mail to enquiries@coastcycles.com within 14 days from the received date. You are not to send your goods back to us unless you have received written instructions from us to do so.

We shall not be liable for any costs incurred if you do not adhere to the aforementioned.

Products will need to be unopened in their original packaging.

What is the warranty coverage for your bicycles and components?


For the terms and conditions of our warranty, refer to: https://coastcycles.com/warranty/

What shipping company do you use?


We ship all our international orders via DHL.

Which countries do you ship to?


All countries DHL is able to ship to. Please refer to this link to view the countries: Click here

How are our bicycles packed and shipped?


Our bicycles are packed in sealed cardboard bicycle boxes. The dimensions and weight vary according to the model of the bicycle.

How quickly will my order be dispatched?


Your order will be dispatched within 3 to 7 working days after we have received it.

How long does it take for my order to reach me?


This will depend on the items ordered and the location on where the goods will be shipped to and the customs clearance. The estimated time for complete bike orders is between 5 to 7 working days. The estimated time for a battery is between 15 to 21 working days.

What payment methods do we have?


For all international orders:
We accept PayPal, Stripe and Apple Pay. For more details on PayPal, please refer to Paypal

For all Europe orders:
We accept Paypal, Stripe and Apple Pay.

For all orders within Singapore:
We accept cash, PayPal, Stripe, Apple Pay, PayNow, Bank Transfer and Nets.

Can i pay for the goods in instalments (hire-purchase)?


We do not offer any hire purchase services.


PRODUCT FAQ

  • Buzzraw X
  • Buzzraw Pro
  • Buzzraw Classic

Is it legal to operate the electric assist versions of the Buzzraw X in my country?


We deliver anywhere in the world, as long as local laws permit us to do so. Kindly also take note that you are responsible for determining whether it is legal to import, deliver, and operate the Buzzraw X in your country.

What is the top speed of the Buzzraw X750/X250?


The X750 provides assistance of up to 35km/h, while the X250, up to 25km/h.

What is the range of the Buzzraw X750/X250?


It will do 50km on a single charge.

What is the battery capacity?


The battery is a 16Ah, 48V lithium-ion battery using LG cells.

How long does it take to charge the battery?


Estimated charging times are 4 hours from being completely flat.

What is the weight of the Buzzraw X750/X250/Pedal?


X750 - 28.5kg including the battery.
X250 - 28.0kg including the battery.
Pedal Variant - 21.4kg

Can the battery be removed from the bike?


Yes, it can be removed from the bike, but do note that the battery should be locked when in use, with the key provided.

What is the maximum carry weight?


135kg fully laden.

Which size is right for me?


With the lounge seat, the Buzzraw X is “one size fits all”. It is able to accommodate riders from 1.50m to 1.85m tall.

What if my purchase is damaged during transit?


If you discover anything missing or damaged, please discontinue unpacking your goods and notify us by e-mail, with photographic or video evidence to: enquiries@coastcycles.com immediately, or at the latest, within three days of delivery; failing which Coast Cycles shall not be held liable on this issue.

How are our bicycles packed and shipped?


Our bicycles are packed in sealed cardboard bicycle boxes. The Buzzraw Series is shipped in 3 separate boxes. Box 1 will be the frame kit; Box 2 will be the wheels with the motor. Box 3, the battery kit (if applicable).

How do I assemble the Buzzraw X?


For assembly instructions, refer to this Assembly Video.
The Buzzraw X arrives at your doorstep 50% assembled.

If you don't have much experience with bikes, we strongly recommend that you visit your local bike shop to get all parts tightened and thoroughly checked before commencing your first journey.

Who is responsible for any additional taxes, duties or VAT/GST?


The customer will bear these costs. Please check your country's import duties/VAT/GST before purchasing.

Can the accessories be bought separately?


Yes. The full range of accessories can be viewed here: Coast Component

Is it legal to operate the electric assist versions of the Buzzraw Pro in my country?


We deliver anywhere in the world as long as local laws permit us to import. Kindly also take note that you are responsible for determining whether it is legal to import, deliver, and operate the Buzzraw Pro in your own country.

What is the top speed of the Buzzraw Pro 750M/250M?


The 750M provides assistance of up to 35km/h, while the 250M, up to 25km/h.

What is the range of the Buzzraw Pro 750M/250M?


It will do 50km on a single charge.

What is the battery capacity?


The battery is a 16Ah, 48V lithium-ion battery using LG cells.

How long does it take to charge the battery?


Estimated charging times are 4 hours from being completely flat.

What is the weight of the Buzzraw Pro 750M/250M?


Pro 750M - 32.7kg including the battery.
Pro 250M - 32.7kg including the battery.

Can the battery be removed from the bike?


Yes, it can be removed from the bike, but do note that the battery should be locked when in use, with the key provided.

What is the maximum carry weight?


160kg fully laden.

Which size is right for me?


With the lounge seat, the Buzzraw Pro is “one size fits all”. It is able to accommodate riders from 1.70m to 1.90m tall.

What if my purchase is damaged during transit?


If you discover anything missing or damaged, please discontinue unpacking your goods and notify us by e-mail, with photographic or video evidence to: enquiries@coastcycles.com immediately, or at the latest, within three days of delivery; failing which Coast Cycles shall not be held liable on this issue.

How are our bicycles packed and shipped?


Our bicycles are packed in sealed cardboard bicycle boxes. Battery Kit will be shipped seperately

How do i assemble the Buzzraw Pro?


The Buzzraw Pro will be 90% assembled in the box, for assembly instructions, refer to this Assembly Document.

If you don't have much experience with bikes, we strongly recommend that you visit your local bike shop to get all parts tightened and thoroughly checked before commencing your first journey.

Who is responsible for any additional taxes, duties or VAT/GST?


The customer will bear these costs. Please check your country's import duties/VAT/GST before purchasing.

Can the accessories be bought separately?


Yes. The full range of accessories can be viewed here: Coast Component

Is it legal to operate the electric assist versions of the Buzzraw Classic in my country?


We deliver anywhere in the world as long as local laws permit us to import. Kindly also take note that you are responsible for determining whether it is legal to import, deliver, and operate the Buzzraw Classic in your own country.

What is the top speed of the Buzzraw Classic E750/E250?


The E750 provides assistance of up to 35km/h, while the E250, up to 25km/h.

What is the range of the Buzzraw Classic E750/E250?


It will do 50km on a single charge.

What is the battery capacity?


The battery is a 16Ah, 48V lithium-ion battery using LG cells.

How long does it take to charge the battery?


Estimated charging times are 4 hours from being completely flat.

What is the weight of the Buzzraw Classic E750/E250/Pedal?


E750 - 26.5kg including the battery.
E250 - 26.0kg including the battery.
Pedal Variant - 19.4kg

Can the battery be removed from the bike?


Yes, it can be removed from the bike, but do note that the battery should be locked when in use, with the key provided.

What is the maximum carry weight?


120kg fully laden.

Which size is right for me?


With the lounge seat, the Buzzraw Classic is “one size fits all”. It is able to accommodate riders from 1.50m to 1.85m tall.

What if my purchase is damaged during transit?


If you discover anything missing or damaged, please discontinue unpacking your goods and notify us by e-mail, with photographic or video evidence to: enquiries@coastcycles.com immediately, or at the latest, within three days of delivery; failing which Coast Cycles shall not be held liable on this issue.

How are our bicycles packed and shipped?


Our bicycles are packed in sealed cardboard bicycle boxes. Battery Kit will be shipped seperately

How do I assemble the Buzzraw Classic?


For assembly instructions, refer to the Assembly Video.

If you don't have much experience with bikes, we strongly recommend that you visit your local bike shop to get all parts tightened and thoroughly checked before commencing your first journey.

Who is responsible for any additional taxes, duties or VAT/GST?


The customer will bear these costs. Please check your country's import duties/VAT/GST before purchasing.

Can the accessories be bought separately?


Yes. The full range of accessories can be viewed here: Coast Component

  • Buzzraw X
  • Buzzraw Pro
  • Buzzraw Classic

Is it legal to operate the electric assist versions of the Buzzraw X in my country?


We deliver anywhere in the world, as long as local laws permit us to do so. Kindly also take note that you are responsible for determining whether it is legal to import, deliver, and operate the Buzzraw X in your country.

What is the top speed of the Buzzraw X750/X250?


The X750 provides assistance of up to 35km/h, while the X250, up to 25km/h.

What is the range of the Buzzraw X750/X250?


It will do 50km on a single charge.

What is the battery capacity?


The battery is a 16Ah, 48V lithium-ion battery using LG cells.

How long does it take to charge the battery?


Estimated charging times are 4 hours from being completely flat.

What is the weight of the Buzzraw X750/X250/Pedal?


X750 - 28.5kg including the battery.
X250 - 28.0kg including the battery.
Pedal Variant - 21.4kg

Can the battery be removed from the bike?


Yes, it can be removed from the bike, but do note that the battery should be locked when in use, with the key provided.

What is the maximum carry weight?


135kg fully laden.

Which size is right for me?


With the lounge seat, the Buzzraw X is “one size fits all”. It is able to accommodate riders from 1.50m to 1.85m tall.

What if my purchase is damaged during transit?


If you discover anything missing or damaged, please discontinue unpacking your goods and notify us by e-mail, with photographic or video evidence to: enquiries@coastcycles.com immediately, or at the latest, within three days of delivery; failing which Coast Cycles shall not be held liable on this issue.

How are our bicycles packed and shipped?


Our bicycles are packed in sealed cardboard bicycle boxes. The Buzzraw Series is shipped in 3 separate boxes. Box 1 will be the frame kit; Box 2 will be the wheels with the motor. Box 3, the battery kit (if applicable).

How do I assemble the Buzzraw X?


For assembly instructions, refer to this Assembly Video.
The Buzzraw X arrives at your doorstep 50% assembled. If you don't have much experience with bikes, we strongly recommend that you visit your local bike shop to get all parts tightened and thoroughly checked before commencing your first journey.

Who is responsible for any additional taxes, duties or VAT/GST?


The customer will bear these costs. Please check your country's import duties/VAT/GST before purchasing.

Can the accessories be bought separately?


Yes. The full range of accessories can be viewed here: Coast Component

Is it legal to operate the electric assist versions of the Buzzraw Pro in my country?


We deliver anywhere in the world as long as local laws permit us to import. Kindly also take note that you are responsible for determining whether it is legal to import, deliver, and operate the Buzzraw Pro in your own country.

What is the top speed of the Buzzraw Pro 750M/250M?


The 750M provides assistance of up to 35km/h, while the 250M, up to 25km/h.

What is the range of the Buzzraw Pro 750M/250M?


It will do 50km on a single charge.

What is the battery capacity?


This is a 48V lithium-ion battery with 16Ah using LG cells.

How long does it take to charge the battery?


Estimated charging times are 4 hours from being completely flat.

What is the weight of the Buzzraw Pro 750M/250M?


Pro 750M - 32.7kg including the battery.
Pro 250M - 32.7kg including the battery.

Can the battery be removed from the bike?


Yes, it can be removed from the bike, but do note that the battery should be locked when in use, with the key provided.

What is the maximum carry weight?


160kg fully laden.

Which size is right for me?


With the lounge seat, the Buzzraw Pro is “one size fits all”. It is able to accommodate riders from 1.70m to 1.90m tall.

What if my purchase is damaged during transit?


If you discover anything missing or damaged, please discontinue unpacking your goods and notify us by e-mail, with photographic or video evidence to: enquiries@coastcycles.com immediately, or at the latest, within three days of delivery; failing which Coast Cycles shall not be held liable on this issue.

How are our bicycles packed and shipped?


Our bicycles are packed in sealed cardboard bicycle boxes. Battery Kit will be shipped seperately

How do i assemble the Buzzraw Pro?


The Buzzraw Pro will be 90% assembled in the box, for assembly instructions, refer to this Assembly Document.

If you don't have much experience with bikes, we strongly recommend that you visit your local bike shop to get all parts tightened and thoroughly checked before commencing your first journey.

Who is responsible for any additional taxes, duties or VAT/GST?


The customer will bear these costs. Please check your country's import duties/VAT/GST before purchasing.

Can the accessories be bought separately?


Yes. The full range of accessories can be viewed here: Coast Component

Is it legal to operate the electric assist versions of the Buzzraw Classic in my country?


We deliver anywhere in the world as long as local laws permit us to import. Kindly also take note that you are responsible for determining whether it is legal to import, deliver, and operate the Buzzraw Classic in your own country.

What is the top speed of the Buzzraw Classic E750/E250?


The E750 provides assistance of up to 35km/h, while the E250, up to 25km/h.

What is the range of the Buzzraw Classic E750/E250?


It will do 50km on a single charge.

What is the battery capacity?


The battery is a 16Ah, 48V lithium-ion battery using LG cells.

How long does it take to charge the battery?


Estimated charging times are 4 hours from being completely flat.

What is the weight of the Buzzraw Classic E750/E250/Pedal?


E750 - 26.5kg including the battery.
E250 - 26.0kg including the battery.
Pedal Variant - 19.4kg

Can the battery be removed from the bike?


Yes, it can be removed from the bike, but do note that the battery should be locked when in use, with the key provided.

What is the maximum carry weight?


120kg fully laden.

Which size is right for me?


With the lounge seat, the Buzzraw Classic is “one size fits all”. It is able to accommodate riders from 1.50m to 1.85m tall.

What if my purchase is damaged during transit?


If you discover anything missing or damaged, please discontinue unpacking your goods and notify us by e-mail, with photographic or video evidence to: enquiries@coastcycles.com immediately, or at the latest, within three days of delivery; failing which Coast Cycles shall not be held liable on this issue.

How are our bicycles packed and shipped?


Our bicycles are packed in sealed cardboard bicycle boxes. Battery Kit will be shipped seperately

How do i assemble the Buzzraw Classic?


For assembly instructions, refer to the Assembly Video.

If you don't have much experience with bikes, we strongly recommend that you visit your local bike shop to get all parts tightened and thoroughly checked before commencing your first journey.

Who is responsible for any additional taxes, duties or VAT/GST?


The customer will bear these costs. Please check your country's import duties/VAT/GST before purchasing.

Can the accessories be bought separately?


Yes. The full range of accessories can be viewed here: Coast Component